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I started my insurance career in 2003 where I learned how customer service could truly differentiate me from the competition. I’m an ever day customer too and my expectations are high. This helps me set standards for how I conduct business with my clients. A simple but effective approach – I basically deliver and improve my standards based on my expectations as a customer.
When I’m not at work you can find me spending quality time with my wife and two children at parks, festivals, carnivals and just being outdoors with nature.
I can relate to how Sir Alex Ferguson (famous former football manager and player) combines football terminology to ever day life. Whether you’re a football fan, Manchester fan or none of the above, his biography provides amazing life lessons we could all use in our professional and personal life. For me, I continue to reinvent myself and work with my team at Gellatly Insurance Brokers to raise the standards to provide the best customer service possible.