Work at Brown & Brown Canada

DARE TO DREAM BIG

We understand that work is like a second home and that life outside of work is your priority.  The opportunities at Brown & Brown Canada (o/b Highcourt Partners) can truly provide career minded individuals with the ideal work-life balance.

If you are looking for a firm where your ideas are valued as an asset then contact Highcourt Breckles Group. We are always looking for entrepreneurial spirit and a desire to succeed in your chosen area of expertise. Whether you have a passion for establishing relationships or are proud of proving your technical risk and insurance knowledge, we could have the perfect opportunity for you.

Benefits:
• Competitive retirement savings plans
• Health & Dental, Life and Disability, and Group Retirement Planning
• Employee Assistance Program (EAP)
• Employee Discount Program
• Employee Stock Purchase Plan
• Continuous training and career development

Apply Today!

Send your resume to:  Elena D’Agostini, elena.dagostini@bbrown.com | Director, Team Resources

CURRENT OPENINGS

Job Posting |  November 20, 2023

Client Service Associate | Personal Lines
Learn more and apply 📝

Brown & Brown Canada has an exciting opportunity available for a Client Service Associate supporting our Private Client Team in Markham!

WHAT YOU’LL DO:

Essential duties and responsibilities include the following but not limited to

  • Responsible for the day-to-day account management of an assigned book of business, including
    but not limited to processing policies/endorsements, invoicing, issuance of certificates of
    insurance, claims reporting and follow up as needed, premium breakdowns, digital liability slips,
    policy changes, review of policy forms, providing coverage comparisons, loss analysis and
    responding to coverage questions.
  • Build courteous and successful relationships with clients and carriers to improve client
    retention.
  • Processing and submitting any endorsements on carrier portal or liaison with direct
    underwriters.
  • Be able to provide proper risk management on client’s profile based on their need and ensure
    proper insurance coverage and limits are offered to the client.
  • Identify gaps in coverage and consult leadership or producer of options to advise the client.
  • Assist in growing the assigned book of business through account rounding and referrals.
  • Support marketing and sales teams as needed.
  • Follow brokerage guidelines, policies and procedures.
  • Promote teamwork, support, knowledge sharing and a positive attitude in the department.
  • Promote a commitment to achieve or exceed internal and external performance standards.
  • Participate in training opportunities to remain current on industry information, new product
    development, legislation, coverages, and technology including professional development and
    continuing education required.

WHAT YOU’LL NEED:

  • Minimum 2 years of insurance experience with RIBO License in good standing
  • Knowledge of insurance coverages, contracts, and familiar with carrier portals
  • Strong organizational and good verbal communication skills
  • Proficient knowledge of Microsoft Office 365 products, including but not limited to Outlook,
    Word and Excel. Able to create and edit pivot tables, charts, spreadsheets, etc.
  • Efficient in TAM and/or EPIC
  • Positive attitude and ability to multitask

Apply Today!

Send your resume to:  elena.dagostini@bbrown.com


Job Posting |  March 14, 2024

Group Sales Broker | Personal Lines
Learn more and apply 📝

As a member of the Group & Affinity Sales Team, you will help prospective members understand the value in doing business with an insurance brokerage. Leveraging your soft and technical skills, you will work with all departments at Highcourt Partners and key insurance carriers, to ensure customer expectations are met and managed.  The goal is to deliver best in class customer experience.

WHAT YOU’LL DO:

  • Manage phone queue metrics with your team to ensure optimal availability for members.
  • Manage pipeline and quote metrics using CRM software.
  • New business leads to be contacted within service level standards.
  • Follow-up phone calls on warm web leads.
  • Provide exceptional customer experience on the phone and through email.
  • Prepare quotes for new business using ARS or company portals.
  • Provide insurance consultation by recommending appropriate insurance coverage.
  • Partner with Highcourt Partners Client Service Advisors when troubleshooting files.
  • Embrace brokerage workflows and KPIs.
  • Keeping current on carrier underwriting, market place trends and continuous education.
  • Participate in group marketing events.

WHAT YOU’LL NEED:

  • Post-Secondary Education
  • Experience with TAM and EPIC is an asset
  • Prior customer experience training an asset
  • R.I.B. Ontario licensed mandatory
  • Over 1 year personal lines experience in sales or service
  • Strong organizational and time management skills
  • Ability to multitask using digital procedures and technology
  • Proficient in Microsoft Office – Outlook, Word and Excel
  • Advanced written and verbal skills to help manage high customer expectations and to resolve conflicts
  • Ability to identify challenges and overcome them through problem solving and using a team player approach
  • Take on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm

 

Apply Today!

Send your resume to:  elena.dagostini@bbrown.com


Job Posting |  November 15, 2023

Customer Experience (CX) Specialist | Personal and Commercial Lines
Learn more and apply 📝

Reporting to Digital Services, working with Personal and Commercial Lines. This specialist role will train teammates on modern digital tools and relationship building standards to optimize workflows, allowing our sales culture to thrive in a digital world.

WHAT YOU’LL DO:

Essential duties and responsibilities include the following but not limited to.

Coach and Train:

  • Responsible for benchmarking exceptional customer experience for existing and new clients.
  • Analyze customer experience needs to develop strategies / best practices ensuring these needs are met.
  • Identify areas of opportunity with new and existing teammates, design training materials, and coach individuals in the art of customer service.
  • Produce comprehensive training materials on various topics, including carrier products, industry underwriting standards, broker technology, and broker workflows.
  • Analyze sales and service phone calls to identify areas of improvement and excellence. Use these insights to initiate targeted training and development initiatives, reinforcing strengths and addressing weaknesses.
  • Make recommendations to management on operational efficiency and lead change with a “hands-on” approach.
  • Determine relevant metrics, KPI’s, and measurement tools. Present relevant findings to senior management.

Digital Services:

  • Leverage modern tech solutions to revolutionize how we help customers, turning critical touchpoints into a consultative experience.
  • Manage CRM data and systems workflow integrity as a vital lifeline for operational efficiency.
  • Maintenance of broker management system and sales technology.
  • Responsible for new employee setup and carrier access ensuring sales tools are available in a timely manner.
  • Advanced knowledge of broker technology troubleshooting (Example: TAM/Epic, ARS, CRM, hardware, telephony, MS Office).
  • Determine if technology troubleshooting request requires triaging/tracking with IT service or if technical training is required.

Prerequisites:

  • 5 years personal lines digital sales experience
  • Call centre (telephony and CRM) technical skills
  • Must have a RIBO license in good standing
  • Experienced user with Applied products
  • Strong track record of influencing and leading a highly engaged team
  • Strong communication skills (verbal, written and presentation)
  • Strong team player and collaborator
  • Analytical and problem-solving abilities; develops optimal solutions that maximize organizational performance
  • Proficient knowledge of Microsoft Office 365 products, including but not limited to SharePoint, Dynamics, Outlook, Word and Excel. Able to create and edit pivot tables, charts, spreadsheets, etc.

Apply Today!

Send your resume to:  elena.dagostini@bbrown.com


Job Posting |  September 1, 2023

Client Service Advisor (CSA) | Commercial Division
Learn more and apply 📝

Requirements:

  • 2+ years minimum of insurance experience in Commercial Lines. Must be RIBO licensed.
  • Client Service Associate is responsible for maintaining retention of current portfolio business by facilitating process and procedures with efficiency.
  • CSA is responsible for internal processing tasks on new business and renewals once bound by CM and CA to ensure client service is managed efficiently on all files assigned.
  • CSA prepares renewal analysis for the CA to review and present to the client for binding if client is not an automatic renewal.
  • CSA reviews and issues policy documents and endorsements to clients.
  • CSA is responsible for the retrieval of applications and underwriter information from the client on all renewal business.
  • CSA will place bind orders to insurers once accepted by client and approved by CA – if policy is not an automatic renewal.
  • CSA to advise TSA on instructions for invoicing and certificates issuance.
  • CSA sends payment follow-ups to the client (2 weeks, 30 days, 60 days). If payment is not received after 60 days, CSA advises CA for collection.
  • All correspondence to be attached and documented in BMS by CSA.

Skills:

  • Post-Secondary Education
  • Experience with TAM and EPIC is an asset
  • Prior customer experience training an asset
  • R.I.B. Ontario licensed mandatory
  • Over 1 year personal lines experience in sales or service
  • Strong organizational and time management skills
  • Ability to multitask using digital procedures and technology
  • Proficient in Microsoft Office – Outlook, Word and Excel
  • Advanced written and verbal skills to help manage high customer expectations and to resolve conflicts
  • Ability to identify challenges and overcome them through problem solving and using a team player approach

Apply Today!

Send your resume to:  elena.dagostini@bbrown.com


Job Posting |  September 1, 2023

Technical Service Advisor (TSA) | Commercial Division
Learn more and apply 📝

Requirements:

  • 1+ years minimum of insurance experience in Commercial Lines. RIBO licensed, not require but encouraged.
  • Technical Service Associate is responsible for the technical support of the team they are assigned to. The TSA but liaison the administrative requests from the team and triage to the client on behalf of the Client Advisor.
  • AUTOMATIC RENEWAL PROCESSING – for all automatic renewals downloaded into the BMS system, TSA will process and issue as assigned from start to finish. If increase on premium of 12% or higher or change in limits is determined, TSA must receive approval from CSA or CA in order to proceed.
  • SME NON-AUTOMATIC RENEWALS (CFC, etc.) – TSA must send application and underwriting information to client for competition and process accordingly. Once terms are received from insurer, If increase on premium of 12% or higher or change in limits is determined, TSA must receive approval from CSA or CA in order to proceed. Once terms are presented to client, TSA received approval and binds terms for renewal and processed accordingly.
  • ALL DOCUMENTS AND CORESPONDENCE TO BE INPUT INTO BROKER MANAGEMENT SYSTEM BY TSA.
  • NON-RIBO TSA’s – will only be assigned to invoice and process certificates as per instruction by CSA or CA.
  • Assistance will be required by the TSA according to the team and workflow process.

Skills:

  • Post-Secondary Education
  • Experience with TAM and EPIC is an asset
  • Prior customer experience training an asset
  • R.I.B. Ontario licensed mandatory
  • Over 1 year personal lines experience in sales or service
  • Strong organizational and time management skills
  • Ability to multitask using digital procedures and technology
  • Proficient in Microsoft Office – Outlook, Word and Excel
  • Advanced written and verbal skills to help manage high customer expectations and to resolve conflicts
  • Ability to identify challenges and overcome them through problem solving and using a team player approach

Apply Today!

Send your resume to: elena.dagostini@bbrown.com